Frequently Asked Questions

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Use the City of Pickering's Knowledge Base to find answers to questions about City services and programs. Enter a question or key word below:

     
 




Who do I call to request that the garbage bins be emptied in a park?  

City garbage cans are emptied on a weekly rotating schedule. However, if the garbage can is full; arrangements will be made for it to be emptied. To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form.     Please click on the link to fill out a Service Request form.

My neighbour is not cutting their grass. Can the City assist? 

If the grass exceeds 15 cm, there is a contravention of the Clean and Clear by-law. The Clean and Clear by-law is enforced from May 1 - September 30. To report your concerns and have a Municipal Law Enforcement Officer investigate, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to review the Clean & Clear By-law.

I am having company from out of town; can they obtain a permit to park on the street? 

Requests for parking considerations are accepted for special circumstances. A written request must be submitted, including the address, dates requested, reason for request and vehicular information (make, model, license plate etc.) by sending an email to bylaw@pickering.ca. For more information, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.    

My streetlight is burnt out, who do I report that to? 

To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please give us a description of the location of the streetlight or the number on the pole.     Please click on the link to fill out a Service Request form.

How do I report a pothole? 

To report your concerns and arrange for an inspection, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to fill out a Service Request form.