Frequently Asked Questions
Do you have a question?
Use the City of Pickering's Knowledge Base to find answers to questions about City services and programs. Enter a question or key word below:
Who do I call to request that the garbage bins be emptied in a park?
 
City garbage cans are emptied on a weekly rotating schedule. However, if the garbage can is full; arrangements will be made for it to be emptied. To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form. Please click on the link to fill out a Service Request form.
Who do I call to get the tree in front of my house trimmed/pruned? 
To request that your boulevard tree be pruned, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form.
Please click on the link to fill out a Service Request form.
My streetlight is burnt out, who do I report that to? 
To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please give us a description of the location of the streetlight or the number on the pole. Please click on the link to fill out a Service Request form.