Frequently Asked Questions
Do you have a question?
Use the City of Pickering's Knowledge Base to find answers to questions about City services and programs. Enter a question or key word below:
Required
Who do I call to get the tree in front of my house trimmed/pruned? 
To request that your boulevard tree be pruned, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form.
Please click on the link to fill out a Service Request form.
My neighbour is not cutting their grass. Can the City assist? 
If the grass exceeds 15 cm, there is a contravention of the Clean and Clear by-law. To report your concerns and have a Municipal Law Enforcement Officer investigate, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to review the Clean & Clear By-law.
My streetlight is burnt out, who do I report that to? 
To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please give us a description of the location of the streetlight or the number on the pole. Please click on the link to fill out a Service Request form.