Frequently Asked Questions

Do you have a question?

Use the City of Pickering's Knowledge Base to find answers to questions about City services and programs. Enter a question or key word below:

     
 




My neighbour is not cutting their grass. Can the City assist? 

If the grass exceeds 15 cm, there is a contravention of the Clean and Clear by-law. To report your concerns and have a Municipal Law Enforcement Officer investigate, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to review the Clean & Clear By-law.

Who do I call to get the tree in front of my house trimmed/pruned? 

To request that your boulevard tree be pruned, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form.     Please click on the link to fill out a Service Request form.

I am having company from out of town; can they obtain a permit to park on the street? 

Requests for parking considerations are accepted for special circumstances. A written request must be submitted, including the address, dates requested, reason for request and vehicular information (make, model, license plate etc.) using the Parking Consideration Request form on our website. For more information, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to fill out the online Parking Consideration Request Form

My streetlight is burnt out, who do I report that to? 

To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please give us a description of the location of the streetlight or the number on the pole.     Please click on the link to fill out a Service Request form.

Who do I call to request that the garbage bins be emptied in a park?  

City garbage cans are emptied on a weekly rotating schedule. However, if the garbage can is full; arrangements will be made for it to be emptied. To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please click on the link to fill out a Service Request form.     Please click on the link to fill out a Service Request form.

How do I report a pothole? 

To report your concerns and arrange for an inspection, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to fill out a Service Request form.